Contact Center
A complete, secure cloud contact center solution that makes it easy to collaborate with agents and improve customer experiences.
- Better Personalization for Customers
- Improve Employee Performance
- Improve Efficiency with Automation
The FWRD Tech Advantage
Today’s businesses have accelerated in digital transformation and improving your Customer Experience is critical in the new economic environment.
Using modern communications technology to streamline customer communications, organizations can address customer frustrations and compete more effectively in today’s business landscape.
Using modern communications technology to streamline customer communications, organizations can address customer frustrations and compete more effectively in today’s business landscape.
FWRD Tech is partnered with best-of-breed providers in this space to make your agents deliver a superior Customer Experience (CX) while improving customer retention and revenues.
The FWRD Tech Advantage
With our Contact Center Engineering team, FWRD Tech can help your organization.
- Improve Customer Service
- Reduce Costs
- Increase Revenue
- Improve Brand Loyalty
- Reduce Churn
- Public API for Quick Integration
- Stay Compliant
Through learning about your existing business structure and goals, we will develop an in-depth understanding of your existing business processes, gaps, and business goals. This allows us to develop the optimal Contact Center solution for you.
We are your trusted advisor and remain integrated within your organization’s ecosystem.
We are your trusted advisor and remain integrated within your organization’s ecosystem.
- Skills-Based Routing Cloud Contact Center
- Flexible Pricing Structure
- Real-time Reporting & Analytics
- Omnichannel Routing
- AI-Powered IVR
- Public API for Quick Integration
- AI-Powered Chatbot
- Customizable Dialer AI-Powered Chatbot
The FWRD Tech Edge
- Improve the Customer Experience (CX)
- Enhance the state of technology like Enhanced IVR, Omni Channel AI & Social Media
- Enable infrastructure reduction which leads to reduced expenses
- Enable multi-channel communication via a cloud-based platform
- 99.999% Uptime SLAs
- Stack #1
Improve the Customer Experience (CX)
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- Dynamics 365 Customer Engagement (CRM)
- Microsoft Power BI
- Microsoft Azure
- Microsoft Power Platform
- Dynamics 365 eCommerce
- Electronic Data Interchange
- Salesforce Customer 360
- Stack #1
Enhance the state of technology like Enhanced IVR, and Omni channel. AI & Social Media
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- Frontend Technology: React, VueJS, Angular, Google Material UI, Bootstrap, React Native, Flutter, Svelte, Vuetify, Tailwind CSS, Vue Material, ReactStrap, React Bootstrap, Vue Bootstrap
- Backend: Laravel, Django, Flask, Next, Nuxt, NodeJS
- Microsoft: Azure Services,
- DevOps: Azure DevOps, git, CICD, Continuous Testing
- Artificial Intelligence
- Business Analytics
- Block Chain Solutions
- Stack #1
Real-time Reporting & Analytics
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- Salesforce Support Services
- Enterprise Infrastructure Support Services
- BizTalk Application and Administration Support Services
- Microsoft Dynamics 365 Family of Products
- AS400 Support Services
- SQL Server DBA and Support Services
- Stack #1
Omnichannel Routing
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- Dynamics 365 Customer Engagement (CRM)
- Microsoft Power BI
- Microsoft Azure
- Microsoft Power Platform
- Dynamics 365 eCommerce
- Electronic Data Interchange
- Salesforce Customer 360
- Stack #1
AI-Powered IVR
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- Frontend Technology: React, VueJS, Angular, Google Material UI, Bootstrap, React Native, Flutter, Svelte, Vuetify, Tailwind CSS, Vue Material, ReactStrap, React Bootstrap, Vue Bootstrap
- Backend: Laravel, Django, Flask, Next, Nuxt, NodeJS
- Microsoft: Azure Services,
- DevOps: Azure DevOps, git, CICD, Continuous Testing
- Artificial Intelligence
- Business Analytics
- Block Chain Solutions
- Stack #1
Public API for Quick Integration
Lorem ipsum dolor sit amet
- Salesforce Support Services
- Enterprise Infrastructure Support Services
- BizTalk Application and Administration Support Services
- Microsoft Dynamics 365 Family of Products
- AS400 Support Services
- SQL Server DBA and Support Services
- Stack #1
Lorem ipsum dolor sit amet
- Dynamics 365 Customer Engagement (CRM)
- Microsoft Power BI
- Microsoft Azure
- Microsoft Power Platform
- Dynamics 365 eCommerce
- Electronic Data Interchange
- Salesforce Customer 360
- Stack #1
AI-Powered Chatbot
Lorem ipsum dolor sit amet
- Dynamics 365 Customer Engagement (CRM)
- Microsoft Power BI
- Microsoft Azure
- Microsoft Power Platform
- Dynamics 365 eCommerce
- Electronic Data Interchange
- Salesforce Customer 360
- Stack #1
Customizable Dialer AI-Powered Chatbot
Lorem ipsum dolor sit amet
- Frontend Technology: React, VueJS, Angular, Google Material UI, Bootstrap, React Native, Flutter, Svelte, Vuetify, Tailwind CSS, Vue Material, ReactStrap, React Bootstrap, Vue Bootstrap
- Backend: Laravel, Django, Flask, Next, Nuxt, NodeJS
- Microsoft: Azure Services,
- DevOps: Azure DevOps, git, CICD, Continuous Testing
- Artificial Intelligence
- Business Analytics
- Block Chain Solutions
- Stack #1
Lorem ipsum dolor sit amet
- Salesforce Support Services
- Enterprise Infrastructure Support Services
- BizTalk Application and Administration Support Services
- Microsoft Dynamics 365 Family of Products
- AS400 Support Services
- SQL Server DBA and Support Services