Unified Communication & Collaboration
The technology you provide to your workers can make or break your business. We all know this to be true after two years of major disruptions related to how we work. Adapting and having agile systems is a must, and that’s why many organizations have migrated to a unified communications platform. The benefits of UCaaS (Unified Communications as a Service) go way beyond the immediate.
Many long-term advantages will keep your business moving, growing, and evolving. Find out why it’s an investment you’ll want to make for your present and future.
Contact Center
Today’s businesses have accelerated in digital transformation and improving your Customer Experience is critical in the new economic environment.
Using modern communications technology to streamline customer communications, organizations can address customer frustrations and compete more effectively in today’s business landscape.
Using modern communications technology to streamline customer communications, organizations can address customer frustrations and compete more effectively in today’s business landscape.
FWRD Tech is partnered with best-of-breed providers in this space to make your agents deliver a superior Customer Experience (CX) while improving customer retention and revenues.
Solutions include:
1. AI Chat Bots
2. Quality Assurance Automation
3. Omnichannel Routing
4. Workforce Engagement Tools
Network Transformation
CIO’s need to transform their networks to be secure, reliable, and scalable as the network perimeter has expanded and threat actors have matured.
We are in a world now where both security and network have officially converged. Have you made all the necessary updates to keep your network up to date?
FWRD Tech can provide a technology assessment around your existing network, challenges, and goals. We have helped organizations transform their network to a scalable, secure, reliable, and redundant environment.
Benefits Include
Advantage Of Economies
Taking advantage of economies of scale by leveraging Cloud and SaaS environments.
Increased Performance
Increased performance and uptime with optimization and redundancy.
Customer Support
Improved Customer Support with visibility of your environment.
Securing Your Data
Securing your data, no matter where your users or applications reside.
1. UCaaS including Chat, SMS, and Video
2. CRM Integration
3. Collaboration
Tools Include:
UCaaS including Chat,
SMS,
and Video
CRM Integration
Collaboration
The FWRD Tech Edge
Hybrid Workforce
Allow your employees to work from anywhere which helps improve productivity and efficiency.
Improved Team Collaboration
With features like audio and video conferencing, as well as interoperability between devices, employees can connect from any location and collaborate.
CRM Integration
Our preferred providers seamlessly integrate with your CRM software making it easier to build relationships with your customers.
Managed Services
Solutions are fully managed by the provider and relieve the burden on IT. Employees can easily download their applications onto their devices or computer.